Jerry was great! I couldn't have asked for an easier more simple purchase. Great customer service and a very patient and understanding manager! 2 thumbs up.
We were very happy with the overall process. The salesman was not pushy and he explained all of the differences between the mattresses. He also does not work on commission so he did not care if we were interested in the cheapest mattress or the most expensive one. I feel that we got a very good ma... Continue reading
My experience was great!
Went to another place and their prices were higher, both for the item and the delivery. so glad we drove around and found Mattress Factory.
We were very happy with a previous purchase and the expertise of the salesperson. This purchase has not yet been received, but we once again had a great salesperson. Erich was patient, courteous and knowledgeable. He even intervened with the "spousal disagreement" we had! ;) Let's hope our new m... Continue reading
the salesman john was very nice, did not put any pressure on us, he explained everything, answered any questions we had to the fullest extent.
We needed 2 mattresses for guest rooms. We purchase both the Therapedic plush and pillowtop so that guests would have a choice. They seem like quality mattresses. the 10 year warrantee gave me confidence to go ahead.
Great salesperson. Mattress not delivered yet but am sure it will be good .
I dreaded having to buy a mattress because we had some bad experiences in the past at other stores that had sleezy salesmen that clearly only cared about making a commission off of innocent people. Our experience at The Mattress Factory was completely different. The prices were great, the salesman w... Continue reading
A very good experience, knowledgable salesman.very pleased.
Painless process from purchase through delivery. Great value.
Extremely satisfied with product, sales and service
Would go back again too!
The salesperson and manager made our experience great. It was my first time in the store and I really did not know much about getting a mattress. The salesperson gave my girlfriend and I ,options on which mattress would be best for us. The price we paid for our mattress and the generous help from th... Continue reading
We never felt pressured to buy anything from MF. We were asked what we were looking for and why and then we were shown all the brands that fit our needs. When we asked questions, we got detailed answers. We did not feel rushed into making a decision. Jerry was welcoming, helpful and attentive.... Continue reading
These guys are so good I am repeating myself here and on all of social media. In case you have any questions about whether these guys are good at what they do, we bought a mattress for our daughter about 6 months ago and it is great. Not only the quality, but the customer service and ESPECIALLY THE... Continue reading
The Mattress Factory is a wonderful buying experience if you don't want a high pressured sales person following you around and telling you a lot of things that aren't even relevant to what you want. First we went to the store in Springfield and were greeted by an experienced sales person, who was v... Continue reading
I walked in the store knowing that I was just looking to compare with another store that I was at just prior to my TMF visit. I was immediately greeted and made to feel welcome. Ken had his hands full with me because I didn't want the pressure of the salesman that needed the sale. Ken explained t... Continue reading
We were near by shopping and saw the SALE sign. stopped in and were very pleased with the salesman and the sale that they were having. Saw what we liked within our price range and bought the set.
Jerry was very helpful, patient, and knowledgeable when it came to what the store offers!
Friendly, no-pressure staff and a clean, welcoming store. A great experience overall.
Was very happy with service
We had a great experience purchasing our Son's "Big Boy Bed" We were pleasantly greeted by Jerry, told him what we were looking for and he showed us the beds that fell into our request. We never felt pressured. The price was great and we will certainly refer our friends!
Our Salesperson was very helpful
The salesperson was very helpful
Our Salesperson was very helpful
Satisfied. Happy
Our Salesperson was very friendly and knowledgeable. It was a low pressure environment. We told him our needs and budget and he pointed us in a direction that allowed us to make a choice we were happy with.
We had a wonderful experience with the salesman at MF. He educated us well and showed us mattresses in our price range. We have been very satisfied.
It was a good buying experience