Write a Review
2646 reviews

Select Rating

Great

Great salesman. Friendly and courteous. Anticipated my question and was very informative

Excellent experience

Wesley Nicholls was helpful, knowledgeable and not pushy which we appreciated. Overall we had an excellent experience.

No Pitching - Just Information

I'm normally ready for a salesperson to pitch me as soon as I walk in the store. Instead, Wesley greeted me and asked me what I was looking for. I told him what I wanted, he selected two models and told me he thought I'd like one of the two. After trying them out, I asked Wesley a few questions. His... Continue reading

No Pitching - Just Information

I'm normally ready for a salesperson to pitch me as soon as I walk in the store. Instead, Wesley greeted me and asked me what I was looking for. I told him what I wanted, he selected two models and told me he thought I'd like one of the two. After trying them out, I asked Wesley a few questions. His... Continue reading

Excellent Service

We purchased a bed for my daughter and liked it so much we decided to buy another for another of our children. I called the store and Bob took care of everything. I couldn't ask for a better customer experience.

Great company

Our buying experience was wonderful!! Kevin helped us find exactly what we wanted, at a price we could afford. Our set was just delivered. We LOVE it!!! The delivery guys were in and out of here in 20 minutes. They called to let us know they were on their way, and were so professional!!! Thank you f... Continue reading

Good Service

Wesley did a nice job showing me various mattresses that might fit my needs and explaining their differences. The store was clean and well organized.

Customer Service

I want to thank Dennis at the Springfield store for all his time and patience in helping me with a no pressure purchase of 2 king and 1 twin mattress, box spring and bed frames..I also want to thank the delivery guys for delivering everything to Ocean City, New Jersey.., a 2nd floor delivery !!! A... Continue reading

BEST DECISION EVER USING MATTRESS FACTORY

Dreading purchasing a new mattress I decided to visit Plymouth meeting location after speaking on the phone with Brad. On the way we stopped at another nearby almost across the street store with national presence. They showed two mattresses that were very tempting but i made a commitment to at lea... Continue reading

Love my mattress

I love my Beautyrest mattress.

Completely satisfied!

Satisfied with my purchase and great customer service!

5stars!

We just bought a new mattress and it couldn't have been a better experience. Thank you Mark M. We are so glad to buy local and from a family owned business. This was from the Harleysville store.

Great Experience

Recently purchased a Mattress from the Newtown Square location. Wesley lead us to a few brands to consider based upon our criteria and price range. He reviewed the quality features of each brand and was extremely knowledgeable. Also let us talk privately so we could have a discussion and decide.

Mattress Factory

Very friendly people

Great Experience

Wesley knew exactly what I was looking for. He was easy to work with and extremely knowledge on the product. The process was smooth and enjoyable with him as my salesperson!

Satisfied customer

Thank you so much for making it easy to purchase a new mattress. Person took care of me was so helpful and made it affordable for me to pick something very nice. Delivery was prompt and easy.

Good

All Good

New bed

My daughter loved the mattress in the store so we bought it

New bed

My daughter loved the mattress in the store so we bought it

Comfortable Mattress

Salesperson recommended several for a side sleeper. After 2 visits I decided to go with his top recommendation and I am glad I did. ZZZZZZ

Mattress

Great service. Thanks Ron. Very professional. Store was clean. Great job!

Excellent customer service

Wesley Nicholls made my purchase experience incredible! Thank you!

EXCELLENT CUSTOMER EXPERIENCE

Great service - knowledgeable specialist

Great service and price

Very easy purchasing experience. Delivery on time 2 days later. Would definitely shop with Mattress Factory again

Mattress

Went into Springfield store was helped by Len.What a very friendly cooperative man.He saw to my every need.Iam very aware of Covid and am leary about everything but Len sprayed the mattress all down,put on a pillow cover and made sure I was comfortable and felt safe.I will shop at this store in the... Continue reading

Satisfied Customer

Pleased with my mattress. Salesman was professional and easy to communicate with. Phone transaction. Fast delivery . Deliveryman were great.

Convenient, Great Selection, Knowledgeable, Easy Process

Convenient, Great Selection, Knowledgeable, Easy Process

Great experience

Great experience. Wesley was knowledgeable and personal. Great options at store, delivery was fast and efficient. We are very satisfied!

Nice mattress, great price

No complaints thus far!

quick and easy

knowledgeable salesperson