Customer Reviews

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Great service delivery. Informed sales person and not pushy.

Great Product

Great Product

Purchase of a new mattress

Excellent mattress purchase experience!

excellent service

As soon as we entered the store, we felt like family. No pushy salesman, just questions on how we sleep, do we like firm, or soft and then were shown three different brands and we were able to make a decision based on this. If we were not sure, they would have showed us more. It was a very frie... Continue reading

Even when something goes wrong, Mattress Factory makes it right

Ordered my mattress about two weeks in advance. Salesperson was fantastic, took me through the whole store, explained benefits and features of each brand. Pricing was great, quick service, couldn't be better. But I got a call the day before the delivery, and the mattress wasn't available for the... Continue reading

Great Mattress

Better sleep

great purchase experience

We worked with Wesley at the Springfield location. He was great! we haven't slept on the mattress yet but we are looking forward to our delivery.

Great Service

Salesperson was extremely knowledgable and purchase time process was less than 1 hour - quick and easy.


Salesperson Sunny was very professional and explain all what we needed to know.


Sales guy was not pushy, easy to deal with