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2633 reviews

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Great Experience

Recently purchased a Mattress from the Newtown Square location. Wesley lead us to a few brands to consider based upon our criteria and price range. He reviewed the quality features of each brand and was extremely knowledgeable. Also let us talk privately so we could have a discussion and decide.

Mattress Factory

Very friendly people

Great Experience

Wesley knew exactly what I was looking for. He was easy to work with and extremely knowledge on the product. The process was smooth and enjoyable with him as my salesperson!

Satisfied customer

Thank you so much for making it easy to purchase a new mattress. Person took care of me was so helpful and made it affordable for me to pick something very nice. Delivery was prompt and easy.

Good

All Good

New bed

My daughter loved the mattress in the store so we bought it

New bed

My daughter loved the mattress in the store so we bought it

Comfortable Mattress

Salesperson recommended several for a side sleeper. After 2 visits I decided to go with his top recommendation and I am glad I did. ZZZZZZ

Mattress

Great service. Thanks Ron. Very professional. Store was clean. Great job!

Excellent customer service

Wesley Nicholls made my purchase experience incredible! Thank you!

EXCELLENT CUSTOMER EXPERIENCE

Great service - knowledgeable specialist

Great service and price

Very easy purchasing experience. Delivery on time 2 days later. Would definitely shop with Mattress Factory again

Mattress

Went into Springfield store was helped by Len.What a very friendly cooperative man.He saw to my every need.Iam very aware of Covid and am leary about everything but Len sprayed the mattress all down,put on a pillow cover and made sure I was comfortable and felt safe.I will shop at this store in the... Continue reading

Satisfied Customer

Pleased with my mattress. Salesman was professional and easy to communicate with. Phone transaction. Fast delivery . Deliveryman were great.

Convenient, Great Selection, Knowledgeable, Easy Process

Convenient, Great Selection, Knowledgeable, Easy Process

Great experience

Great experience. Wesley was knowledgeable and personal. Great options at store, delivery was fast and efficient. We are very satisfied!

Nice mattress, great price

No complaints thus far!

Wonderful experience

We were greatest in a friendly manner. Asked several questions about the type of mattress we were interested in buying and quickly had a spectacular, comfortable mattress all lined up for delivery!

Nice work

Your operation is real good. Thee salesman was great and the delivery and set up was smooth and men were perfect gentlemen

Excellent Family owned mattress retailer

We received no nonsense, no pressure service from a friendly and helpful staff member. We basically knew the brand and what we interested in purchasing since we have had previous experience with Mattress Factory. We received quick and efficient delivery and setup.

Perfect for kids!

Our sales rep was wonderful in helping us identifying the right fit mattress for our little one.

Excellent value

Great quality and comfort for a reasonable cost. Sales support was excellent!

Great customer service

Went in to look for a new mattress. Patrick was fantastic and helped me find the one best suited for me. He was terrific and applied zero pressure. Will be back again

Knowledgeable and helpful

My husband and I came in to look for a bed for my mother who has just had surgery. Jim was very knowledgeable and helpful. We will definitely be a repeat customer.

Easy Experience

Our salesperson was friendly and knowledgeable and made the purchase easy for us. Even though we left the store to compare prices at a different mattress store, he was professional when we returned to buy.

Problem Frer

Ken our salesman was knowledgeable, courteous and no pressure! Great inventory and price! Delivery was fast and guys were professional and reliable! Will be back!!

Amazing experience

After having our mattress for 13 years and my developing lower back pain my husband and I decided it was time for a new mattress. We are both in our seventies but still very active and sleep well. Thinking it was time for a new mattress I began my online research for a mattress that would be recomme... Continue reading

Great service

I can now get a good nights rest! Bernie helped me find a great mattress and i am very satisfied with my purchase.

Excited

We walked in and immediately greeted. We were not hounded. We walked around and asked questions about the beds we were standing in front of. Bob was very helpful and answered all of the questions without following us around and pushing to buy this one or that one. We were not asked about our budget... Continue reading

Comfort exchange

Our experience started out poor. We purchased a Beautyrest hybrid mattress in Nov 2020 at the Wayne location (which is now closed). At the time of purchase we were told that we had a 30 trial period. Unfortunately, the 1st mattress we bought was less than satisfactory. We called the Wayne Store abou... Continue reading