Terrific experience online and on the phone
We walked into the Mattress Factory after some internet research showing good reviews and seeing a great deal they were running. Ken R. greeted us and walked us through our options. He wasn't pushy and was very knowledgeable. The experience was great and we would recommend them to folks looking for... Continue reading
Martin the salesman was very helpful in every way it was a very good experience at Mattress Factory thank you Kat&Al
We had been throwing around the idea of purchasing a new larger mattress for a little while, nothing too serious. We decided to come to the mattress factory to check out what our options might be in our price range. Jerry greeted us and pointed us in the perfect direction. The price was under our bu... Continue reading
We are extremely satisfied w/our purchase and the overall buying experience. Our salesperson was helpful, very informative and possibly the best salesperson we have ever encountered in a mattress store. We knew we wanted an extra firm mattress and purchased one of the most firm mattresses in the s... Continue reading
Jerry was extremely helpful and friendly. Thanks.
Very patience and friendly staff; good selection; helpful delivery driver
Excellent and knowledgeable salesperson. Great variety of products.
Great selection and easy to deal with.
After testing many brands and styles we selected Beautyrest black with the reinforce coils, coiling foam and diamond distribution One week on this mattress has been the best nights sleep I've had in six years my wife and I could turn without disturbing the other very comfortable this pillow top to... Continue reading
Not hassled to buy anything, tried all types of mattresses, very helpful and informative
Very helpful service. We spent close to 3 hours making a decision and it was time well spent.
Love this mattress set... very comfortable... firm but just right.
I bought a couple mattresses 15 years ago they were helpful and well priced. Coming back in a few days for round 2 can't wait !! I'll let ya know how I make out this time....
Good price
Sales person Jerry was so knowledgeable and informative. Great guy!
I just want to say thank you sooooooo much. Purchased a mattress and 2 for my children. I bought a queen size for myself and fell in love. I'm looking to come back in very soon because I'm ready to step up to the King size. My sales rep was Mr. Len. Thank you and I'll see you soon. Excellent service...
Jerry at the Exton location was very helpful , patient and knowledgeable on every mattress in the store ! No pressure ! (We never even shopped any other stores because we felt so comfortable)This is our second mattress from here and we are customers for life !!! The two delivery men were great ,(fas... Continue reading
We had a great experience working with Jerry Polanski, store manager. He was pleasant, respectful, knowledgeable, and very helpful. My husband intentionally came back to this store, after looking several other places, because he wanted to buy from Jerry.
This is the second mattress and foundation that we have purchased from MF in the last 3 months. The sales staff were very knowledgeable and very helpful.
Stopped at TMF because of ratings. I was pleased that Erich answered all of my questions, and helped me find the right bed without pressure or trying to up-sell.
After being a Tempurpedic fan for years,we were very disillusioned after coming home from vacation only to find that OUR mattress was the problem. At a friend' recommendation, we went to the Mattress Factory. The salesman was very knowledgeable and most helpful in helping us pick out the perfect ma... Continue reading
Thank you for your help with my purchase.
Very nice people to deal with.
It was a very easy process. Patrick made it easy and really worked with us.
Very good customer service. Informational staff that don't hover over you the whole time.
Good Experience
The mattresses are very comfortable. Delivery was fast. Everyone was very helpful with my children picking out new mattresses. I would definitely recommend Mattress Factory!
Good experience. Really easy.
The mattress is great for all of my back needs, however the sales person sold me a headboard and mattress set but didn't tell us the bed frame wasn't included. Had to go get one myself but other than that had a good experience there