The entire purchasing process was very satisfying from the sales person to the delivery personnel.
The previous store I bought my mattress from informed me that delivery would take 2 weeks longer than expected. So I contacted Mattresses Factory and they had my mattress in stock cheaper and available right away!
Jerry the store manager was extremely patient and understanding - even when we came back to say we had to cancel the order as the mattress was going to be too deep for our platform bed. With the prospect of losing a potential sale (of one of your most expensive products) he was still patiently showi... Continue reading
John was our salesperson. He was polite, professional and informative on the products. He followed up from the initial purchase and delivery time and after the delivery. I would highly recommend John and The Mattress Factory!
Went smoothly no problems.
The Mattress Factory has always provided great customer service.
Sales agent courteous and knowledgeable of product and my needs
We were very satisfied with our purchase. We went to 2 other mattress stores and the price and selection was better than most. Would definitely recommend.
Bob Riley was an excellent salesman, not pushy at all, just seemed genuinely interested in our choosing the best mattress for us!
Since the company is family-owned and they do not work on commission our experience was very pleasant! The manager, Bob Riley was our salesperson and enlightened us as to what to look for during our search. As a couple, my wife and I visited four different mattress stores but between the online re... Continue reading
Thank you Bob and Mattres Factory.
Chris was one of the best salesmen i have ever delt with. We told him our price and he found something in our price range
I purchased two mattress yesterday. Chris was extremely informative in helping me make my mattress selection. I will be recommending the store to family and friends.
Company is very easy to work with. Worked with us to get us what we wanted for the price we wanted.
Great buy
Great customer service. My place to shop for mattresses. Great deals. Great people!!
Great price and no pushy sales. Let my son try as many mattresses as he wanted. Asked my budget and showed us everything in that range. Explaining each mattress.
The sales person was very helpful and honest.
No strong arm tactics were applied friendly salesperson
Excellent service
Comfy mattress
Great service
We had just returned from a vacation, and after sleeping on some wonderful mattresses, it was clear we needed a new one. We had already decided that we wanted a Simmons Beautyrest and learned that The Mattress Factory carried them. We went, spoke to a sales rep (Erich), who was very helpful, and hap... Continue reading
we love our new mattress
Today I went into the Matress Factory to buy a queen sized mattress. I was immediately greeted by a very helpful salesman, Wesley. I told him exactly what we were looking for and he started to help us pick the best brand. He used methods and facts about the mattress for our sleep type that I never k... Continue reading
The sales people are friendly, helpful and make it a zero pressure experience.
Ron was the reason we made this purchase. His customer service was terrific, unlike other places we went to.
John was very knowledgeable and forthright.
We went in looking for a mattress similar to what we bought our son three years ago. We bought the sameness mattress for our daughter.
Experience was fine. Price was good. Only had two sales people though and 4 separate customers.