My husband and I had a very positive experience with Mattress Factory. Before visiting the store, we read reviews online saying how pleased customers were with their experiences because the staff aren't on commission and they felt no pressure. That was our experience as well. The person who worked with us told us the facts about each of the mattresses we were interested in, compared mattresses when asked to do so and answered our questions with ZERO pressure or attempt to influence our purchase. We so appreciated that.