We needed a new mattress to replace one that was at least 18 years old. The staff was very helpful, she helped us find the best one for our budget and when the box spring wasn't available, she got us an upgrade one and delivered it just a couple days later. Took our old one away for no extra cost and helped set the new one up, including several trips up and down our tri-level home's staircase. We sleep so soundly on our new mattress and no more kinks in our neck. We are very pleased and highly recommend them www.sajjao.com