Salesperson John was excellent!
After shopping for a mattress in several stores and on the Internet, Andrew Hoven was a true Godsend. His knowledge of the products is nearly encyclopedic and his customer service is exceptional. Not only did he sell us a great mattress but he made us fans.
My wife and I were looking for a new queen size mattress and box spring over the President's Day weekend. My wife wanted to try Macy's or Bloomingdales, but I recalled seeing a mattress store on Lancaster Avenue. When all was said and done, we were in and out of the store within half an hour and th... Continue reading
Good reviews on line Competitive prices Great customer service
the Salesman was great. He didn't hover over me. didn't know what I wanted told him that I had back and knee pain and he showed me the mattress. it was perfect could fell asleep right there in the showroom. thanks Ken S.
Great experience. Excellent salesman, John Nalbandian!
I had a good experience and a great salesman.
From the moment we walked in the door until the moment our mattress set was delivered, the experience was excellent. Our salesman was knowledgeable, unhurried, pleasant, and non-pressure. He spent as long as it took for us to try as many mattresses as we needed to try. He never rushed us or encou... Continue reading
Nice bed, Patrick Murphy was very helpful
From the moment you walk in be assured it will be a very happy experience. The store manager and sales representative John is very personable, professional, and knowledgable. We found our perfect kind of comfort at the perfect price. We highly recommend this store to anyone. Thank You. So much.
It's was good, we got a bad. Sales guy was nice.
Pleasant experience. Did not want to hear a sales pitch for the most expensive products. Andres and Len listened to what I wanted and helped me find the mattress with the best value and comfort.
Helpful and friendly sales associates - no hard sell. Delivery was quick and easy.
Myself and my parents have purchased a mattress from here. Len has always given us the best customer experience. I look forward to purchase another mattress for my children in the next few months. You guys are thee best.
Very pleased with the salesperson. He was extremely knowledgeable and very helpful.
salesman made us feel very comfortable. not pushy at all. very happy with product and service.
Patrick Murphy was very nice about the sale - place was clean and organized. He let us lay on several mattresses, there was no pressure to get something but he thoroughly answered our questions
It was a very pleasant experience the salesman was great not pushy helped us get best deal possible for what we were looking for
Had a great experience at the Mattress Factory, Steven the sales advisor was very helpful and knowledgable , I am very happy with my new mattress !!
Good
Patrick was very helpful in choosing the right set
We purchased a Simmons Beautyrest mattress set and it's the most comfortable mattress that we have ever had. Our salesman Jerry was very knowledgeable about all the different brands and models and most of all he was NO pressure!
Was able to use my military discount. This helped a lot with the final cost. The representative Ron shared that his father was a WWII veteran. I am also a veteran. He made the purchase experience feel like he really cared. He was honest and genuine. Thank you.
on 01/27/19, I met with salesperson Heidi at the Cedar park store, Cedar Park, Texas. I 'am 75 yrs young and was looking for a mattress for my daughter. My daughter had previously picked out one that, she liked, a Serta King set. Heidi was very helpful with the knowledge of the product and very Pro... Continue reading
Friendly sales and delivery staff
Jerry was great. I went with a low profile bixdpring and probably don’t need that ad I have a platform bed and it’s too high
Sunny was a very considerate salesperson.
I liked that they had my exact mattress I researched online for in the store and on sale. Choosing the correct mattress for me was easy trying it in the store. Shipping was great. Very good employees on staff. I gave four stars because I was told I was going to receive the registration for the w... Continue reading
good experience
Purchase made easy by friendly salesman, competitive price and fast delivery.