Was able to use my military discount. This helped a lot with the final cost. The representative Ron shared that his father was a WWII veteran. I am also a veteran. He made the purchase experience feel like he really cared. He was honest and genuine. Thank you.
on 01/27/19, I met with salesperson Heidi at the Cedar park store, Cedar Park, Texas. I 'am 75 yrs young and was looking for a mattress for my daughter. My daughter had previously picked out one that, she liked, a Serta King set. Heidi was very helpful with the knowledge of the product and very Pro... Continue reading
To be honest, the reason we bought from The Matress Factory is because they were the only store that did not have a salesperson hound us and lead us to the most expensive bed in the store as soon as we walk in the door. The salesperson that did help us (Patrick Murphy - Manager at Montgomeryville, P... Continue reading
Fantastic experience! I would definitely purchase my next mattress here.
Best Salesperson, no pressure, gave us time to decide on our own. Very Informed. Since we had a brand new box spring at home from a purchase our daughter made two months ago (went with a platform bed, no need for box spring) we were not required to buy another box spring, which was not only a great... Continue reading
Jerry was great, he ask me what I wanted and didn't show me anything outside my price range, he answer all my questions and didn't make me feel pressured to buy. The delivery was painless. The new mattress are all he said they would be. Again thank you for the great customer service.
Low pressure store with knowledgeable salesperson. Good place to shop!
Great experience, very welcoming. No pressure and great guidance.
We liked Bob Riley, he provided good information for us to make our choice with a no pressure sales pitch
My salesman, Ron Stone, was very informative about all the mattress I was interested in. He gave us excellent customer service.
very knowledgeable salesperson; very helpful; not aggressive
Simple, no issues, delivered on-time.
FIRST TIME EVER IN THE STORE AND THEY TREATED MY HUSBAND AND I LIKE REAL CUSTOMER / SALESPERSON SHOULD. I HAVE REFERED AT LEAST TWO OTHER COUPLES TO THIS STORE IN SPRINGFIELD. THANK YOU
Pat was extremely helpful without being pushy. He was knowledgable and made the experience easy.
I did not feel pressured or uneasy in any way during my mattress buying. It was quick and easy. I would go back again and recommend to others.
Can't rate the matress yet, but the salesperson was helpful, let us take our time even though we were sure what we wanted. Price was comparable and we got a deal on the foundation. Shipping was fast, on a Sunday even.
Andrew Hoven, our salesperson, was very helpful.
Steven was great from the beginning. I was originally looking at another mattress, he found me a better one at the same price and he was very easy to deal with. Great experience.
Great set, very comfortable. Great delivery experience. Great overall experience.
We tried out the store because it was a family owned business. We felt they would take better care of our needs. We are very happy when we left. They did not try to sell us extras that we did not need.
We find the mattress is very comfortable.
My 11 year old daughter was the one who was extremely impressed with Mr. Ramos our sales associate that assisted us. He was friendly, funny, and let her find the mattress that she wanted.
I highly recommend this mattress and would buy it again
Nothing but good things to say about the purchase experience.
The salesman was very helpful and Knowledgeable about the products in the store.
Very attentive salesperson
Andrew the salesperson was very informed. Customer service was excellent
Manager answered our questions, was helpful and knowledgeable about products.
I liked that the salesman didn't pressure us since they don't work on commission.
Looking forward to sleeping well