John was very accomodating and helpful. The selection at the store was great.
WOW! What an incredible experience at the Mattress Factory. They were helpful, kind, and genuinely interested in me and my business. I highly recommend this place. You'd be silly to go anywhere else. Best part is, they don't work off of commission and you dont feel like you are getting attacked when... Continue reading
Good solution! I had a problem with salesperson there. But the store kindly called me and solveld the problem perfectly now. I have a big family and have a few employees in my company. I will recommend them this store and will buy mattress for my other family members in this store near future.
Excellent cutomer service! John helped us and was extremly informative and helpful in finding the best mattress for our son! Went to "other" local stores and felt very pressured!
WoW! These are some great reviews.
great service and deal.
Just purchased a Stearns & Foster queen set last weekend from Dennis Kanagie, Corporate Product Trainer, from your Exton location. Had a great experience, and would highly recommend! (My wife called Sleepy's to cancel mattress bought previous night, and the man actually hung up on her)
Purchased a Stearns & Foster queen set last weekend, and received wonderful service from Dennis Kanagie, Corporate Product Trainer, at the Exton location. Great experience! Will return here for all future purchases. (Actually purchased from Sleepy's the day before, and when we called to cancel, the... Continue reading
LUCKILY I decided to shop ONE MORE STORE before I decided to buy my new queen mattress. I did my comparison shopping at Sam's Club (love Sam's, but honestly....no selection and lowest-end crap mattresses so don't even bother); the well-advertised Sleepy's, which left my head spinning after an hour o... Continue reading
I bought a mattress at the mattress factory in Springfield Pa and I send my sister to do the same and I must tell that these guys ROCK no preasure sales tactics my sister needed an inexpesive mattress only and they were so happy to accomadate her you would think that she was spending $1000.00 the wa... Continue reading
had a wonderful experience in this store recently. the employee was very patient and kind. We went in to buy 1 mattress set and actually got 2. the prices were that great!
Shopped for a mattress set at 3 other stores before going to Mattress Factory. Prices were great and there was no pressure at all. Chuck could not have been nicer. Will go back here when we need more bedding.
Jesse was a huge help and very knowledgeable. We got a great mattress at a great deal - Would recommend this store to anyone. Thanks.
i bought a beautiful bed and top of the line box spring and mattress at a reasonable price. the coustomer service at the Springfield is tops!!! the manager the B E S T !!He made us feel comfortable did'nt push mattresses down our throats that they wanted to get rid of..JUST PLAIN NICE. EVEN THE DELI... Continue reading
Great Frame! Well worth it. Much sturdier than what I was previously using. Thanks Mattress Factory.
Started off as a problem but ended up as a great experience. Mattress was out of stock/backordered, they stepped up and upgraded at no additional cost. I'll continue to stop at a company that provides such great customer service. Thank You
I was impressed with the sales approach of this company. The background knowledge of my salesman, Jim, was extremely impressive and he was not there to sell me more, just to sell me what I wanted. In fact he talked me down in price. In comparison to sleepys, mattress factorys line of simmons was bet... Continue reading
I purchase this matt from macys in 2010,its dfelt great then in 2011 i bought from mattress warehouse with different name its even better,best firm mattress ever slept on
The retail mattress industry as a whole has become worse than the used car industry to the point where I walked out of several stores. My experience with Jesse was the best I've had out of approximately 7 different mattress stores. He was friendly, knowledgable and very helpful. I'd say he's a rare... Continue reading
My husband and I purchased a mattress and box spring set from the Exton store. Jesse, the store manager, was very knowledgeable and friendly. There were no high pressure sales tactics. He let us look around and try as many beds as we wanted and answered all of our numerous questions. We even left to... Continue reading
Until today, there was only one thing I dreaded more than buying a car and that was buying a mattress. Chuck couldn't have been easier to work with. It was a great experience and I will absolutely be returning. Thanks!
I purchased a new full mattress and was very pleased with the price and service. I shopped at many other stores and felt very comfortable with my salesperson. No pressure. And a great sense of humor!
bought this mattress set last october,and it is the best set i've ever had!!! hands down this plush pillowtop is the best.soft yet not too soft.i actually look forward to going to bed at night.you will not be dissapointed if you purchase this...simpley the best:)))
Had a great experience in the Montgomeryville Store. The sales person John was very helpful and knowledgeable. There was no pressure and the mattresses all were very good quality. Would definitely recommend to friends and family.
I had a wonderful experience at the Exton store. The Store Manager, Jesse, was accommodating, pleasant and very helpful. I'm really happy with the fine quality mattress I have purchased. Thanks so much!
I went to the mattress factory on Cottman Ave 3 weeks ago. I had the salesman Jim. He was great and showed me different price ranges and different brands of mattresses. I bought 1 King for my wife and I and also bought a twin for my son. Thank you so much for your help!
My husband and I recently purchased 3 queen and 1 king size mattress and box spring sets. Andres the sales manager was very professional and easy to work with. His prices were unbeatable!! In addition, the delivery fellows came on time after a sizable snowfall, took their shoes off and delivered/set... Continue reading
Chris was probably the most knowledgeable mattress salesperson I've met... his years in the business is obvious and his low pressure approach was very appreciated. I purchased a Bradshaw Firm Plush... and sadly regret not splurging on the World Class version... what i got is just a bit too firm afte... Continue reading
Decent price, but come on people, figure out a better approach than "11-4:30" delivery, then at 4:30 tell me it could be another hour and a half. Especially on a Saturday! You do this every day, you MUST be able to tell people within a 1-2 hour window when you will arrive. When you talk to someone t... Continue reading