We had shopped around for a mattress at other stores and we felt like we were buying a car, the sales people would not leave us alone. We had an exceptional experience at The Mattress Factory. The store is small then the other stores, but there were so many choices. Working with Jerry was a pleas... Continue reading
Very happy with the entire sales process. Would buy again from here.
The mattress I purchased was NOT inexpensive. However, the salesperson clinched the deal. He was knowledgeable, showed and let me sample several mattresses and in the end he let me make the choice. Mattress has been delivered (Simmons Beauty Rest, Black Calisto, and I am very satisfied.
Nice again
Good experience and selection
We went on Memorial Day weekend since you had a sale! Chris was sooooo nice! We have a mentally challenged child who loved going from bed to bed trying them all out! Chris was very patient with us! Very clean inside! Our mattress is so comfortable that we don't want to wake up in the morning! We do... Continue reading
Not having any experience buying mattresses I'm glad that we chose Mattress Factory. Bob was an excellent sales person, he was very informative and helpful without being pushy and aggressive. We were very satisfied with our experience and would highly recommend Mattress Factory for your future matt... Continue reading
Patrick, the store manager, provided the exceptional customer service. There was an issue with the adjustable bed fitting into our bed frame. While still not completely resolved, Patrick is going above and beyond to make sure my husband and I are 100% satisfied.
Had a great experience with the sales person Wesley Nichols.
We recently purchased our 2nd mattress from the Mattress Factory in Exton and we are extremely happy and satisfied with our purchase. Just as we were a few years ago when we purchased a mattress for our child’s room. In this case, we were upgrading our Queen sized bed to a King. The manager of th... Continue reading
We were very pleased with the mattress we purchased. The price was great and the salesperson was very helpful and did not try to pressure us to buy the most expensive mattress as other retailers have done in the past.
A real pleasure to shop with no pressure. All the information I needed to make an educated decision was given to me. I was given the time to think about my purchase. Highly recommend buying from Mattress Factory!!!
Looking forward to a good nights sleep
I returned to this store because of my previous experience with the salesperson, Wesley. He is not only courteous and personable, he is extremely knowledgable. He knew the brands and types of bed, and he recommended certain ones for specific back issues and sleep position. I was impressed with his... Continue reading
The salesman was very help in helping us find the perfect mattress. We are very happy with the mattress
Very easy to do business with TMF. We knew what we wanted, the salesperson was very helpful and completed the sale with no hassles.
Easy to deal with, very knowledgeable and friendly. Great deal!
Lots of brands and styles to try out. I am happy with my selection. When scheduled delivery was not possible due to delay from manufacturer, Mattress Factory called the day before to reschedule. In addition to apologizing, Mattress Factory offered a complimentary mattress protector or pillows.... Continue reading
I was recently in the market for my first king mattress. I've purchased previous mattresses at other retailers, but was persuaded to visit Mattress Factory by a friend who has purchases all of her mattresses there. Last week, I had one of the best sales experiences with Jerry. I knew what I was look... Continue reading
I chose mattress factory because of the low pressure sales staff,
Didn't want an experience like buying a car, and we were thrilled we didn't have that. Our salesman, Erich, gave us plenty of space and when we wanted information he proved to be very knowledgeable.
I went in on a Sunday and talked with Mark. After all the places I've been that day, I'm happy to say he was the nicest end most genuine salesperson of the day. I was happy with the price and would recommend shopping here.
We chose to take advantage of the Memorial Day Sale and stopped into The Mattress Factory after comparing prices in the newspaper ads and online. We were so impressed with our salesman Mike at the Deptford location. He patiently walked us through the various selections and had full product knowled... Continue reading
good
Purchased 2 full mattress sets for our sons. Had an issues with one of the box springs and they replaced it with out hesitation.
purchased for price, selection & service. customer. satisfaction.
Good Experience
We had a positive experience with the salesperson & are satisfied with the product.
The entire purchasing experience was great. The salespeople were on point. The prices of quality mattress sets fit my budget.
I needed a mattress quickly and I was able to get one in 1 day!!!