I took advantage of Mattress Factory's Presidents Day sale on Monday, and treated myself to a new mattress (full 12" Espress Set). What a treat! I arrived at the store at 9:00 AM. My salesman, Wesley Nicholls, was courteous, and very knowledgeable about the different mattress sets in the store. He showed me products from the front of the store to the back. He was very professional. I appreciated that he did not rush me to make a decision, but let me decide when I was ready. He setup delivery for the following Wednesday. The mattress arrived on time, just as he said. The delivery guys removed my old mattress and placed the new boxspring and mattress in about 10 minutes or less. I am very happy with the service I received from Mattress Factory's sales and delivery folks. And, ecstatic with my new mattress. Best night's sleep I've had in quite a while.