Went in the Tuesday after the Presidents day holiday. I had not bought a mattress in a very long time. Andrew was very helpful, offered suggestions with no pressure to buy something I was not interested in He answered all my questions firmness and types. He had me try out a few of different firmness and then refined his suggestions based on how they felt why I tried them out. I was down to two mattresses, left and came back a few days later to try them again. Picked one and bought it.