We liked Bob Riley, he provided good information for us to make our choice with a no pressure sales pitch
My salesman, Ron Stone, was very informative about all the mattress I was interested in. He gave us excellent customer service.
very knowledgeable salesperson; very helpful; not aggressive
Simple, no issues, delivered on-time.
FIRST TIME EVER IN THE STORE AND THEY TREATED MY HUSBAND AND I LIKE REAL CUSTOMER / SALESPERSON SHOULD. I HAVE REFERED AT LEAST TWO OTHER COUPLES TO THIS STORE IN SPRINGFIELD. THANK YOU
Pat was extremely helpful without being pushy. He was knowledgable and made the experience easy.
I did not feel pressured or uneasy in any way during my mattress buying. It was quick and easy. I would go back again and recommend to others.
Can't rate the matress yet, but the salesperson was helpful, let us take our time even though we were sure what we wanted. Price was comparable and we got a deal on the foundation. Shipping was fast, on a Sunday even.
Andrew Hoven, our salesperson, was very helpful.
Steven was great from the beginning. I was originally looking at another mattress, he found me a better one at the same price and he was very easy to deal with. Great experience.
Great set, very comfortable. Great delivery experience. Great overall experience.
We tried out the store because it was a family owned business. We felt they would take better care of our needs. We are very happy when we left. They did not try to sell us extras that we did not need.
We find the mattress is very comfortable.
My 11 year old daughter was the one who was extremely impressed with Mr. Ramos our sales associate that assisted us. He was friendly, funny, and let her find the mattress that she wanted.
I highly recommend this mattress and would buy it again
Nothing but good things to say about the purchase experience.
Andrew Hoven provided excellent, no-pressure service.
Extremely satisfied with the customer service in helping me chose the right mattress.
Great products. Great sales person. No Pressure...Will deal again with this company.
I had a great experience purchasing my new mattress. I knew my old one had to go when I started experiencing back pains. I was greeted properly with a friendly salesman that didn’t try to make me buy a 1000 plus mattress. Wes asked me a series of questions to determine which one would be the right f... Continue reading
A GREAT MATTRESS BUYING EXPERIENCE WITH HELPFUL SALES PEOPLE, PUNCTUAL FRIENDLY DELIVERY SERVICE PEOPLE AS WELL. I WOULD RECOMMEND THEM TO EVERYONE !
Sunny was very easy to deal with and helped us choose the perfect mattress.
We always have a good experience when going to The Mattress Factory. Very good salespeople. Knowledgeable and they are not pushy, like other mattress stores. Great pricing too!
Extremely comfortable
Everything was great. Sales person was the best . He knew his product and really helped in the right selection. Mattress is great. Soft but supportive. Even the delivery guys were great. Came on time, assembled it quickly and were very friendly. I have nothing but praise for this experience.
Looking forward to sleeping well
Purchased another mattress earlier in the year from another place and I wasn't happy with the product. Saw a post on FB on how great Mattress Factory was so I thought I would give it a try. John at Newtown Square was great! He was patient and answered all my questions. Would definitely recommend get... Continue reading
The salesman was very knowledgeable and easy to deal with. He was not too pushy and helped us to understand that guided us to agree to purchase the product. He is a good asset to the company.
Good pricing fast delivery, Patrick very personable and extremely knowledgeable.
I would highly recommend the Serta Blue Max 1000