From the moment we walked in the door until the moment our mattress set was delivered, the experience was excellent. Our salesman was knowledgeable, unhurried, pleasant, and non-pressure. He spent as long as it took for us to try as many mattresses as we needed to try. He never rushed us or encou... Continue reading
Nice bed, Patrick Murphy was very helpful
From the moment you walk in be assured it will be a very happy experience. The store manager and sales representative John is very personable, professional, and knowledgable. We found our perfect kind of comfort at the perfect price. We highly recommend this store to anyone. Thank You. So much.
It's was good, we got a bad. Sales guy was nice.
Pleasant experience. Did not want to hear a sales pitch for the most expensive products. Andres and Len listened to what I wanted and helped me find the mattress with the best value and comfort.
Helpful and friendly sales associates - no hard sell. Delivery was quick and easy.
Myself and my parents have purchased a mattress from here. Len has always given us the best customer experience. I look forward to purchase another mattress for my children in the next few months. You guys are thee best.
Very pleased with the salesperson. He was extremely knowledgeable and very helpful.
salesman made us feel very comfortable. not pushy at all. very happy with product and service.
Patrick Murphy was very nice about the sale - place was clean and organized. He let us lay on several mattresses, there was no pressure to get something but he thoroughly answered our questions
It was a very pleasant experience the salesman was great not pushy helped us get best deal possible for what we were looking for
Had a great experience at the Mattress Factory, Steven the sales advisor was very helpful and knowledgable , I am very happy with my new mattress !!
Good
Patrick was very helpful in choosing the right set
We purchased a Simmons Beautyrest mattress set and it's the most comfortable mattress that we have ever had. Our salesman Jerry was very knowledgeable about all the different brands and models and most of all he was NO pressure!
Was able to use my military discount. This helped a lot with the final cost. The representative Ron shared that his father was a WWII veteran. I am also a veteran. He made the purchase experience feel like he really cared. He was honest and genuine. Thank you.
on 01/27/19, I met with salesperson Heidi at the Cedar park store, Cedar Park, Texas. I 'am 75 yrs young and was looking for a mattress for my daughter. My daughter had previously picked out one that, she liked, a Serta King set. Heidi was very helpful with the knowledge of the product and very Pro... Continue reading
To be honest, the reason we bought from The Matress Factory is because they were the only store that did not have a salesperson hound us and lead us to the most expensive bed in the store as soon as we walk in the door. The salesperson that did help us (Patrick Murphy - Manager at Montgomeryville, P... Continue reading
Fantastic experience! I would definitely purchase my next mattress here.
Best Salesperson, no pressure, gave us time to decide on our own. Very Informed. Since we had a brand new box spring at home from a purchase our daughter made two months ago (went with a platform bed, no need for box spring) we were not required to buy another box spring, which was not only a great... Continue reading
Jerry was great, he ask me what I wanted and didn't show me anything outside my price range, he answer all my questions and didn't make me feel pressured to buy. The delivery was painless. The new mattress are all he said they would be. Again thank you for the great customer service.
Low pressure store with knowledgeable salesperson. Good place to shop!
Great experience, very welcoming. No pressure and great guidance.
Sunny was a very considerate salesperson.
I liked that they had my exact mattress I researched online for in the store and on sale. Choosing the correct mattress for me was easy trying it in the store. Shipping was great. Very good employees on staff. I gave four stars because I was told I was going to receive the registration for the w... Continue reading
good experience
Purchase made easy by friendly salesman, competitive price and fast delivery.
The salesman was very helpful and Knowledgeable about the products in the store.
Very attentive salesperson
Andrew the salesperson was very informed. Customer service was excellent