Very happy with mattress purchase at this store.
Jerry and his staff were a pleasure to work with! They were knowledgeable, friendly and did not pressure a purchase. I appreciate their effort to help me find the best mattress for my needs. They offer very fair pricing and made buying a mattress so easy. I highly recommend the Mattress Factory in E... Continue reading
We are overall extremely satisfied with our purchase and with the customer service from The Mattress Factory. Wesley Nichols and his associate Frank were extremely helpful. I'd recommend this company, and specifically the sales team at the Springfield location, to anyone I know. Thank you Wes and F... Continue reading
Great all around experience. Knowledgeable salesman, great delivery team. If you are shopping for a bed, check this place out!
Very happy with process, product & salesmen!
The salesman was very friendly and helpful. He gave us many options and explained the differences in the mattresses and even the brand's history. Very knowledgeable. The delivery guys were quick, professional, all smiles and very polite. They delivered the mattress within the allotted timeframe.... Continue reading
Thank you for your help at the Mattress Factory. We look forward to the delivery of our new mattresses. You were full of information and really seemed to care about the life of the mattress.
The salesperson was very helpful . He showed me a variety of mattresses to chose from.
Good location, price and services
Very comfortable i like it and also the warranty if something happen
Very good service and an awesome mattress
We are very pleased with the product. We are very pleased with the delivery and the install of the Falcon adjustable bases. Great guys set up everything and removed all old bedding.
We had a great experience buying our mattress from the Mattress Factory - our salesperson, John, was extremely knowledgeable and not pushy at all! He made the whole shopping experience a pleasure! Our mattress was delivered yesterday, and the delivery men were on time, quick, and professional. And w... Continue reading
Andre was very efficient when I came in for my purchase. Wes was very helpful when I had some questions after the purchase. Delivery was right on time. And, I love my new mattress. So comfortable. I live in Delaware where I was disappointed with the memorial day bait and switch ad from my local... Continue reading
My husband and I had a very positive experience with Mattress Factory. Before visiting the store, we read reviews online saying how pleased customers were with their experiences because the staff aren't on commission and they felt no pressure. That was our experience as well. The person who worked w... Continue reading
The salesperson taking care of me was very professional and explained each mattress that I was looking at very detailed. Helped me choose the perfect mattress in my price range.
Satisfied.
Extremely satisfied with the sale associate
Very knowledgeable salesperson
My husband and I had a wonderful experience. Our sales man was very knowledgeable and helpful but not pushy.
Great service
The salesperson was very friendly and not at all pushy. He provided options for the size bed we were looking for and gave us the pros and cons of firm vs plush. A quick and painless experience. With mattress buying a somewhat confusing experience John the salesman came across as honest and was ve... Continue reading
Excellent experience with sales associate. No pressure to buy. Lots of knowledge with products available. We are very please after 2 days of sleeping on the mattress. Thanks!
Mattress Factory is a "10". No pressure salesman, great selection, and easy delivery. Plus a bonus sales discount! Very happy with my purchase of a super Restonic mattress set that is super plush and very comfortable. Lots of additional coils for a great restful sleep. Many thanks.
We drove by the store, saw a great promo for a queen bed so we went in. Left within the hour with a great set for our guest bedroom, which was delivered two days later.
We now have a nice mattress
Purchasing our mattress was easy and efficient. No pressure sales are great! The delivery guys that came were the best, quick and easy!!
Excellent customer service during the buying process. Didn't feel pressure to make a purchase. Wasn't satisfied with delivery of the new set - guys didn't take away old set, didn't take away garbage (box, plastic, etc.). Call MF, said they would "make a phone call but couldn't make any promises".
Salesperson extremley helpful not pushy
Purchase was quick and easy. Rep worked with me on price. Delivery was fairly quick.