I had another great experience with Mattress Factory. Thank you.
great experience at the store
I had been looking for a new mattress set and found the Mattress Factory online. Stopped in the Bensalem location and was met by Chris. He was very cordial and knowledgable. Without being pushy, he asked what I was looking for and showed me a variety of options. Chris was very helpful in getting me... Continue reading
Quick and painless.
The best service but the bed (Serta IComfort) has been pretty bad. The showroom model was soft and comfortable but the delivered model was not comfortable. We thought initially the bed needed to be broken in or our bodies needed to adapt to memory foam but it's just not working. My wife and I wake u... Continue reading
Good Quality Product, 'Store manager showed me exactly what I was looking for.
What convinced us to purchase was the customer focus and Andrew's knowledge and commitment to answering all our questions.
The process of choosing and purchasing our new mattress set couldn't have been easier. Our salesperson allowed us the time to try out the models and find the best fit. The sale itself was very quick and painless. The gentlemen who delivered the new set and removed the old one were extremely polite,... Continue reading
Ron the sales man was very knowledgeable ,was able to offer excellent advice, the best part was no pressure to purchase in a relaxed atmosphere
Len Schiavo was very helpful and patient with us. He answered all of our questions. He went out of his way to make the delivery happen when we needed it.
Previously we had owned Tempur Pedic and sleep number mattresses, both of which presented problems when sleeping and attendant lower back pain in the morning. So far, we've been sleeping and awakening in comfort. No regrets on our decision to purchase the brand and model.
went smoothly.
“I am the type of person that likes to give positive feedback whenever I can and I must say that the manager, Andrew at the Montgomeryville store as well as Mark Leotta, the VP of customer relations went above and beyond to correct a problem we experienced. We have been shopping at the Mattress Fact... Continue reading
Lovely store, extremely neat, very warm and inviting atmosphere. Salesperson, Wesley, was a terrific assistance! He was kind and listened to what I was looking for and showed me options in my price range. He was very knowledgeable and helpful. Delivery in 2 days. Can't wait to receive my mattress!
Had a very good experience. Ron was excellent.
Service was excellent from the second we entered the store to the moment we left after purchasing our mattress set. Both salespersons were extremely friendly and helpful.
We went in looking for a mattress within a specific budget and our sales person, Patrick Murphy, was great to work with in accommodating our needs. We were in and out of the store within 30 minutes, with our mattress purchased, and delivery date set up. Mattress was delivered on the day we were tol... Continue reading
The purchase was a pleasant experience with salesman ken.
The salesman was very knowledgeable, polite and helpful.
My wife and I visited several mattress retailers in the Philly metro area and researched mattresses online. We were so pleased with the service provided by the Mattress Factory manager, Jerry Polansky, that we made a second visit to Mattress Factory's Exton, PA, location and purchased three queen se... Continue reading
Very low stress easy experience
This spring, we finally got tired of sleeping in divots and waking up with backaches, and we decided to replace our old queen mattress with a king. We did some research and decided on a Simmons Beautyrest Black series, but we couldn't find a store that had more than one or two models for us to try o... Continue reading
Excellent service from Frank - very knowledgeable and helpful
Patrick was awesome. No pressure and made the process extremely simple and got us exactly what we needed!
I had a great buying experience and had a wide variety to choose from.
We weren't set on buying a mattress that day, however the salesman/store manager was extremely helpful and educated us about each type of mattress we were interested in. He worked hard to save us the most money and we found one we both liked, so it became an easy purchase.
Don't usually write reviews, but wanted to mention that Bernie was not only knowledgeable (easy to see he knew his products!), but was also not pushy! I was so happy with my experience, I bought an adjustable bed frame with my mattress purchase!
Good experience daughter loves her new bed
great purchase & experience at mattress factory, easy delivery & setup. Definitely will return.
We put off mattress shopping much longer than we should have because we dreaded...The Attack of the Overbearing Mattress Seller. The first two stores we visited confirmed our fears. Too much talk, too much hard sell, too much telling us what we should want rather than giving us the opportunity to fi... Continue reading