Customer Reviews

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excellent service

As soon as we entered the store, we felt like family. No pushy salesman, just questions on how we sleep, do we like firm, or soft and then were shown three different brands and we were able to make a decision based on this. If we were not sure, they would have showed us more. It was a very frie... Continue reading

Even when something goes wrong, Mattress Factory makes it right

Ordered my mattress about two weeks in advance. Salesperson was fantastic, took me through the whole store, explained benefits and features of each brand. Pricing was great, quick service, couldn't be better. But I got a call the day before the delivery, and the mattress wasn't available for the... Continue reading

Great Mattress

Better sleep

great purchase experience

We worked with Wesley at the Springfield location. He was great! we haven't slept on the mattress yet but we are looking forward to our delivery.

Great Service

Salesperson was extremely knowledgable and purchase time process was less than 1 hour - quick and easy.

Quick and Easy

No pressure and great experience.


This was my third purchase in a year. Sale people are knowledgable and do not pressure you to purchase.

Very good experience

This was a pleasant experience all around buying a new mattress. We felt we got great quality and there was a good deal on it at the time. Would recommend this store to anyone. The salesmen are super nice and really don't bother you unless they're giving you some helpful info on a mattress which you... Continue reading


Satisfied with the purchase

Mattress, Box and Frame purchase

Good experience on all fronts. Very good sales person.Delivery was timely with courteous delivery people.