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excellent service

As soon as we entered the store, we felt like family. No pushy salesman, just questions on how we sleep, do we like firm, or soft and then were shown three different brands and we were able to make a decision based on this. If we were not sure, they would have showed us more. It was a very frie... Continue reading

Even when something goes wrong, Mattress Factory makes it right

Ordered my mattress about two weeks in advance. Salesperson was fantastic, took me through the whole store, explained benefits and features of each brand. Pricing was great, quick service, couldn't be better. But I got a call the day before the delivery, and the mattress wasn't available for the... Continue reading

Great Mattress

Better sleep

great purchase experience

We worked with Wesley at the Springfield location. He was great! we haven't slept on the mattress yet but we are looking forward to our delivery.

Great Service

Salesperson was extremely knowledgable and purchase time process was less than 1 hour - quick and easy.

Quick and Easy

No pressure and great experience.

Midge

This was my third purchase in a year. Sale people are knowledgable and do not pressure you to purchase.

Very good experience

This was a pleasant experience all around buying a new mattress. We felt we got great quality and there was a good deal on it at the time. Would recommend this store to anyone. The salesmen are super nice and really don't bother you unless they're giving you some helpful info on a mattress which you... Continue reading

Mattress

Satisfied with the purchase

Mattress

Nice Experience

Joe T

Andrew, the salesman was very knowledgeable and took plenty of time with us. Very helpful. Went to a few other stores and came back because of Andrew.

Excellent customer service from start to finish

I walked into the store and was greeted and left alone to look around for a few minutes. After a few minutes, Dennis asked me what I was looking for, showed me what was available and let me try the mattress he suggested. I found what I was looking for easily, quickly and without feeling pressured. L... Continue reading

Mattress

Extremely satisfied with mattress, salesperson was helpful and delivery was quick

Good Service

Very knowledgeable and helpful.

Very satisfied

Sales staff were very experienced, knowledgeable, no pressure tactics

Roman review

My experience at The Mattress Factory was first rate. The salesperson (Ken Sinton) was delightful and knowledgeable and the warehouse associate (Paul) was terrific as well.

Great Store Great Price Great Mattress

I am quite pleased with the mattress I purchased from The Mattress Factory. It was truly a no hassle purchase with no one forcing me into a mattress I couldn't afford. The staff were friendly and helpful and the mattress I purchased is giving me a good nights sleep.

Excellent Bedding Store

Very positive experience, purchasing a bed set at The Mattress Factory. Salesman very knowledgeable, prices are reasonable.

Pleasant, no pressure experience

Jerry helped us narrow down our search by seeing what type of mattress we preferred and directing us to several options in that category. He let us take our time and gave us good, honest information. The price of the mattress went down by $100 the week after our purchase. With one 2 minute call,... Continue reading

Love my new mattress

I needed a mattress for a guest bedroom and stopped in to my nearby Mattress Factory. I had purchased mattresses from them before and was very happy, so it was an easy decision. Jerry was super helpful, friendly and knowledgeable and the sales prices were so good I also bought a new mattress and box... Continue reading

A great buying experience

Highly recommend Jerry and the Exton location of this store! WE LOVE our new Tempurpedic mattress.

Business at Mattress Factory

This is the second mattress I’ve purchased from mattress factory in about a year. The salesman are always friendly the prices are always good and they’re easy to do business with.

Great service

quick delivery

Good Price and Good service

We needed a new mattress to replace one that was at least 18 years old. The staff was very helpful, she helped us find the best one for our budget and when the box spring wasn't available, she got us an upgrade one and delivered it just a couple days later. Took our old one away for no extra cost an... Continue reading

Great experience

Salesman was great. Purchase was quick and easy.

Mattress, Box and Frame purchase

Good experience on all fronts. Very good sales person.Delivery was timely with courteous delivery people.

phone order

Placed order over the phone and salesman was very helpful. Mattress was delivered 2 days later, and my company had a place to sleep. Thanks

Very Good

Very good quality and comfortable

mattress

happy

Mattress Factory Great place to purchase

Go, shop.. you will buy