November 05, 2010ALERT: BEDBUGS AND THE COMFORT EXCHANGE. Click the link above for important information about stores that offer comfort trials.
Be Aware of Comfort Guarantees: "The Dirty Secret of the Mattress Industry"
Some retailers offer comfort guarantees ranging from 30 to 60 nights with the option to return the mattress if it is not comfortable. This sounds like a great idea, right? We respectfully disagree. This is one of the biggest problems facing the industry today. There are usually large transportation fees involved, anywhere from $99 to $299, and the second set is always sold at the off sale price, not the sale price. It is a simple question, but no one seems to ask, "What happens to the set that I slept on for 30 nights?" Most won't like the answer! Manufacturers don't take back bedding that is too hard or too soft, they only warrant for defect. So, in some cases, if the mattress is not damaged or soiled, it gets a new plastic bag and goes out to the next customer. Others that may be scuffed from transportation are sold as left over stock or floor samples. These comfort guarantees are simply used bedding, no other way to put it. Be very careful when shopping at retailers that offer comfort guarantees because you may not be the first to sleep in your "new" mattress. This has always been a problem for our industry. This is the reason that we have never and will never offer a comfort trial.